Over the years, we have made concerted efforts to improve our operations and communications infrastructure to ensure that our customers never experience any disruptions to their workday on our account. Last month the management team at Transoft Solutions decided to run a simulation drill to test our business continuity program. In effect, all employees were asked to work as if there was a natural disaster and refrain from coming into the office.
With only a day’s notice, we are quite proud of how Transoft employees pulled through and were able to connect with colleagues to stay on top of project deadlines.
Employees made use of communication tools like Skype to coordinate pre-scheduled meetings and touch base. Most were able to login to their workstations from home and access programs and files as they would in the office.
The highlight of the simulation was that our customers were not impacted in any way by the drill and continued to receive exceptional service – it was business as usual for them, all of whom were unaware that our talented and experienced Transoft sales team were working remotely.
Improving our day to day practices and being able to provide ongoing world class service to our customers is always our main priority, whether our staff are in or out of the office.